Frequently Asked Questions
Do I need an account to place an order?
No. You can make a purchase as a guest.
But registering with our site allows you to:
Track your orders and look back at previous purchases
Save addresses for easier ordering
Manage your account details and order history and see the status of your orders.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, and Discover.
How do I find a product?
Every product on our site has its own product page, showing a range of images, and sometimes video and tips on how to use it. There is also information about colors, sizes and other materials in which the item is offered. You can find a product page by browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.
You can search by product name, by brand, by product type.
Do you provide discounts and promotions?
Yes, we do provide discounts and promotions. If you subscribe to our email notifications you will be receiving our regular discounts and promotions actions.
How quickly can I get my order and how much will it cost?
We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.
Within the U.S. we ship using and we offer shipping options:
Regular: Order should arrive within 7 business days.
Expedited (extra charge): Order should arrive within 3 business days.
You can track the progress of your order using the ‘Order History’ tab in your account.
Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.
When will I receive my refund?
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.
If successful, we will send you an email to confirm your return and refund. After a few days, you will be able to check if you have been credited with the refund.
What are the conditions of Return or Exchange?
You may return or exchange (for color or size) any item you have purchased through the Health and Beauty website within the free return period as described in the applicable Terms of Sale.
How do I Return or Exchange an item?
The following policy applies only to Goods purchased on our Website, products may be returned by mail within 14 days of purchase. Merchandise that has been altered is not returnable.
Will you keep my personal information private?
We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.
